Well this little problem plagued me for a couple of days! Such a small problem. Users simply cannot change their automatic replies using Outlook 2013 and Exchange 2007. OWA works fine and previous version of office work fine!
The error received is “The server is currently unavailable”. No matter how many times I shouted at the screen that the server is available, it would not listen.
I ran through several troubleshooting techniques, primarily on the server as all of the clients were experiencing the issue. I ran auto configuration checks, restarted the exchange server, uninstalled any recent updates. Nothing was working!
Then I stumbled across a thread that was posted (and receiving a lot of attention) within the last 24 hours. It reported that a recent update to MS Office was causing the issue. The updates in question are:
Simply uninstall these updates, and then hide the updates so that they do not try to install again. However this was not the fix for me as I use the click and run version of office… updates are auto installed directly into the Office installation package so I had no way of uninstalling just the updates.
Check your version of MS office. I will assume you are using 15.0.4551.1005 as this is the recently broken version. You can check your version in the “Programs and Features” section of control panel.
We are going to revert back to a previous version of office 2013 that is not broken.
- Open Command Prompt
- For x86 versions of office type:
- For x64 versions of office type:
- Then type:
- Choose “Online Repair” and allow it to reinstall your office program.
- Once reinstalled, delete your mail profile through Control Panel > Mail > Profiles
- Create a new mail profile and configure accordingly
- Open Outlook and choose File > Office Account
- To the right you will see an updates section. Disable updates.
cd %programfiles%\Microsoft Office 15\ClientX86
cd %programfiles%\Microsoft Office 15\ClientX64
integratedoffice.exe REPAIRUI RERUNMODE version 15.0.4535.1004
You should now be able to configure your automatic replies!