There are many situations in which this can be an issue. However when I was researching this error I could not fix it and actually had to leave google and investigate myself!

The solution was simple…

Internally and externally the user was unable to do anything within OWA. This was not confined to 1 user, it was global.

I hopped onto the SBS server and took a look at IIS. Everything looked good except for 1 tick box (it’s always a tick box!). This box was for the redirection of the webpage. Within the setting all users were being redirected back to OWA. I unticked the redirect box and all now functions… how strange!

Give it a go if you get the same error!

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